How to Improve Customer Service for Your Moving Company

When you’re running a moving company, it can be hard even to just become visible to your potential clients. So, you put a lot of thought and effort into it, and you make it work. However, now, you need to attract them to choose your company over the competition. And you manage to do that as well. But that’s still not all there is. There’s one crucial thing that most companies forget to do, and it’s the effort from your customer service to create loyalty among the people you moved. If you make your customers trust you, they’ll stick with you, and you’ll quickly become a leader in the market. And if that’s what you want, be sure to read our tips on how to improve customer service for your moving company.

The Traits of Good Customer Service

To make your customer service as good as it can be, you need to follow some rules. Luckily, there are plenty of businesses that have found a way to do it. And if you learn from them, you can go a long way. Here are some traits to focus on.

  • Lightheartedness. It goes without saying that all your customer service agents should be cheerful at all times. If they’re in a great mood and eager to help, customers will feel it, and they’ll know that you care about them.
  • Good organization. Your employees need to know how to react according to the situation. If the customer is annoyed, they need to find a way to calm them and solve their problem. And the better they’re organized, the easier this will be for them.
  • Adaptability. Customers might call you with an unusual request, and they might be mad if you can’t offer them what they want. In this case, you need to have an adaptable person they can talk to. Customer needs to feel like your employee is on their side and doing everything they can to make it work.
  • Thoroughness. A good agent must know everything about the services you offer and your prices. If the customer calls for the first time, they’ll want to get the answers to all the questions they ask. And if they’re your long-time client, you can ensure the sale by showing them that you know who they are.
A man talking on the phone about how to improve customer service for your moving company.
If you want everything to work as it should, you’ll have to have good agents with proper traits.

How to Improve Your Customer Service

If you have spotted some problems with your agents while reading the previous paragraph, it’s time to improve customer service for your moving company. To help you do it, we have prepared some suggestions you can use.

Make the Customers Feel Appreciated

If you want your customers to be loyal to your business, you have to make them feel important to you. Show appreciation when they call you, and be sure to tell them how grateful you are when they choose to hire you.

And while we’re on the subject of thanking, don’t send those ‘thank you’ notes that every company has. They won’t mean anything to your clients when they get them. Instead, create a personalized message for every customer, and if you can, deliver it personally. This way, they’ll remember you for sure next time they’re moving. And even more importantly, they’ll recommend you to their friends.

A handshake.
Make your clients feel appreciated.

Answer All of Their Questions

Whether the potential customers contact you via email, text message, or a call, they should get an answer to their question as soon as possible. The quicker your response is, the more serious and reliable you’ll come off in their eyes.

And think about it. If you wanted to relocate your business, what would you be looking for in a mover? We bet that the answer is reliability, and it’s the same for most business owners. So, respond quickly, and they’ll see that you’re responsible. Just be sure to confirm that trait once they hire you.

A woman speaking on the phone.
As soon as a customer asks a question, it would be best if you had an answer for it ready.

Offer Additional Services

One of the biggest things you can do for customers to choose you is to offer them more value for their money. If they get more than they expect, they won’t even think about hiring someone else. Your customer support is a great place to introduce them to all the benefits they get if they go with you.

It’s always a good idea to give them a discount if they hire you for a second time. On top of that, you can collaborate with other stores and get them to offer discounts to the customers you move. Even a happy birthday message can win people’s hearts over. Be like no other company out there, and customers will know to appreciate it.


As you can see, there’s no specific guide you can follow to create the best customer service in your market. However, there’s a direction you can take to become a leader among residential movers in your area like those available at To make it work, you should look further than other moving companies.

If you want to improve customer service for your moving company, think about what other kinds of businesses are doing. Embrace the good practices and drop out the bad ones. Spend some time and think about it, and you should be able to find a way to make it work for you. Just remember – the better your customer support is, the more customers you’ll have.